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General Situation for 2016 – 2018 Performance Pledge

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General Situation for 2016 – 2018 Performance Pledge

N.º Service Standard Response Time 2016 2017 2018
Perfor-mance
target
Achieve-ment
rate
Perfor-mance
target
Achieve-ment
rate
Perfor-mance
target
Achieve-ment
rate
1 Subsidies First time application:
Communication of the results will be made within 45 working days
92% 99.71% 92% 100% 92% 100%
2 Individual and family
counselling service
Application:
Interview and evaluation is conducted the same day the application is submitted
92% 100% 92% 100% 92% 100%
3 Emergency support service Support service for emergency cases:
Evaluation and follow-up of the suspected cases or cases at risk will be made immediately after SWB is notified.
100% 100% 100% 100% 100% 100%
Urgent cases application:
Evaluation and follow-up will be made within 10 minutes.
94% 100% 94% 100% 94% 100%
4 Burial assistance service Application:
Selected agency will be informed within 3 working days to provide the related service.
94% 100% 94% 100% 94% 100%
5 Community Employment Assistance Program
and Positive Life Service Program
Referral:
Cases are referred to the collaborating institutions within 14 working days
92% 100% 92% 100% 92% 100%
6 Special Subsidy of “Peng On Tung”
Tele-assistance Service
Application:
The communication of the results will be made within 45 working days
92% 100% 92% 100% 92% 100%
7 Subsidy for Senior Citizens Application:
The communication of the results will be made by letter within 40 working days.
92% 99.99% 92% 99.98% 92% 100%
8 Special and Preferential Benefits of Senior Citizens Card Application Application:
The card will be issued within 6 working days.
92% 100% 92% 99.98% 92% 100%
9 Admission to senior
citizen card Project
Admission application:
Interview and follow-up will take place within 5 working days.
100% No case was
regis-tered
100% No case was
regis-tered
100% 100%
Signing of the cooperation agreement:
The document will be concluded within 15 working days.
100% No case was
regis-tered
100% No case was
regis-tered
100% 100%
10 Adoption service Declaration of Adoption Application:
The document will be issued within 10 working days.
100% 100% 100% 100% 100% 100%
Social report of adoption:
After the conclusion of the relevant study, the applicant will be notified about the decision within 90 days.
98% 100% 98% 96% 98% 90.91%
Certificate of temporary guardianship:
The document will be issued within 5 working days
98% 100% 98% 100% 98% 100%
Application for change of information on adoption
Communication of the results will be made within 10 working days.
98% 100% 98% 100% 98% 100%
11 Application for compensation for children of youth
homes/nurseries, beneficiaries of insurance
Application:
The compensation claim result will be communicated within 18 working days.
98% 100% 98% 100% 98% 100%
11 Application of social service facilities Application
submitted by users and respective follow-up:
Within 10 working days the applicant will be contacted or a home visit will be conducted
98% 100% 98% 99.9% 98% 100%
12 Support service for cases of social
facilities with inpatient service
Application:
Evaluation and follow-up is made within 5 working days.
100% 100% 100% 100% 100% 100%
13 Educational activities
on Anti-drug addiction
Seminars on drug addiction/dependence
- Application by telefone/fax
The reply, including the details of the requested activity, will be given within 1 working day
- Submission of written application
The reply, including the details of the requested activity, will be given within 6 working days
95% 100% 95% 100% 95% 100%
Seminars for professionals:
The reply, including the details of the requested activity, will be given within 6 working days
90% 100% 90% 100% 90% No case was
regis-tered
14 Healty life education - Programmed classes and visits for students:
- Application by telefone/fax
The reply, including the details of the requested activity, will be given within 1 working day
- Submission of written application
The reply, including the details of the requested activity, will be given within 6 working days
95% 100% 95% 100% 95% 100%
15 Detoxification services New cases:
The interview will take place the same day the application is submitted and detoxification program begins within 3 working days, which consists of medical and nursing care and counseling.
95% 100% 95% 100% 95% 100%
16 Educational Activity for Gambling Prevention Seminars on problem gambling prevention and Healthy financial management
The reply, including the details of the requested activity, will be given within 9 working days
90% 100% 90% 100% 90% 100%
17 Problem Gambling counseling
and treatment service
New cases application submitted by users:
The user will be interviewed and, at the same day the service application is submitted, evaluation and treatment program will begin.
92% 100% 92% 100% 92% 100%
18 Subsidy application by
organizations/associations
Follow-up on permanent subsidy application:
Contact with interested organizations/associations will be made within 14 working days.
90% 100% 90% 100% 90% 100%
Subsidy Application for Non-regular Activities:
The decision of the assessment/evaluation will be provided within 19 working days.
90% 96% 90% 97% 90% 94.37%
Subsidy application for rehabilitation works/purchase of equipment
Decision of the evaluation will be provided within 89 working days.
80% 99% 80% 99% 80% 100%
19 Social Facilities
Licensing Service
License application:
Decision will be taken within 45 days
100% 100% 100% 100% 100% 100%
Change of social facility license holder
Decision will be made within 45 days
100% No case was
regis-tered
100% 100% 100% 100%
Second emission of the license:
License will be granted within 15 days
98% No case was
regis-tered
98% 100% 98% No case was
regis-tered
Application for alteration of the content of License:
Decision will be made within 45 days
98% 100% 98% 100% 98% 100%
Technical recommendation:
Assessment/evaluation will be made within 8 working days upon the first visit to the intended site
98% 100% 98% 100% 98% 100%

Regarding all services provided from 2016 to 2018, the effective achievement rate was higher than expected, service items accomplishedreached 100%, remaining at a high level of performance.