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SWB Services

Individual and Family Service

  • Assist individuals and families in distress to restore the social function;
  • Promote and enhance the quality of life of the residents through the development of community activities;
  • Provide technical support and resources assistance to non-governmental organizations in areas of family and community centres.
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Individual and Family Counselling Service

Application Venue

The applicant is required to make an application at Social Service Centre in his/her neighbourhood.

Central and Southern District (Patane) Social Service Centre

Northern District (Tamagnini Barbosa) Social Service Centre

Northwest District (Ilha Verde) Social Service Centre

Taipa and Coloane Social Service Centre

Taipa and Coloane Social Service Centre (Taipa Branch)

Qualification

- Macao resident (without limitation of age);

- Individuals or family members living in a difficult situation that need services such as counselling and information about daily life.

Application Procedures and Documents Required

The applicant is required to make an application at Social Service Centre in his/her neighbourhood and submit:
  • Photocopy of Macao Resident Identity Card and presentation of the original;
  • Document with the correct address (ex: water or electricity bill of present living place);
  • Other relevant documents of the application (For enquiry, please contact Social Service Centres.).

Appointment

Depending on the application. If necessary, interview can be arranged immediately.

Application Venue

The applicant is required to make an application to Social Service Centre in his/her neighbourhood.

Qualification

- Macao resident (without limitation of age);

- Multi-disciplinary counselling service is necessary for individuals who are encountering problems of educating his/her children, experiencing problems related to marriage and emotion, or facing with domestic violence, child abuse, sexual abuse, suicide, etc.

Application Procedures and Documents Required

The applicant is required to make an application at Social Service Centre in his/her neighbourhood and submit:
  • Photocopy of Macao Resident Identity Card and presentation of the original;
  • Photocopy of Macao Resident Identity Card of other family members;
  • Document with the correct address (ex: water or electricity bill of present living place);
  • Other relevant documents of the application (For enquiry, please contact Social Service Centres).

Appointment

Depending on the application. Social Service Centre will classify the case according to type and degree of seriousness and make referral to Family Counselling Office that is constituted by different professionals in order to provide multi-disciplinary counselling service to help seeker.

Observations

Family Service Division : “Ilha Verde” Centre for Victims of Disaster – Av. do Conselheiro Borja

Tel: 28221945

Note:

Law of Family Policy

Law N° 6/94/M

Service introduction

According to the Macau SAR government policy for the financial year 2003, the Macau government will continue to provide special support for the three groups of people who are most in need in the community. Single parent families constitute one of these groups. From September 2003, Social Welfare Bureau liaised with five local non-governmental agencies to start a two years experimental project called ‘Single Parent Families Mutual Support Networking Experiential Project’. This project has proven to be effective during this period of time. As a result, as of September 2005, Social Welfare Bureau decided to make this project into a permanent service in order to fulfil this continuous need for the support of single parent families in Macao. The name of the service is called ‘Single Parent Families Mutual Support Networking Service’. The goal is to actualize the government’s policy of having a community-based mode of service.

Target group

The definition of single parent families is as follows:

  1. A parent who is a divorcee, widow or widower, or where one parent is separated from the spouse, is in prison, has disappeared, or has not been living with the family for over three months;
  2. Those parents who have to take care of children who have not yet finished full time secondary schooling, who lack a self help capacity, or are under 18 years of age.

Types of service

  1. Home visiting in order to assess the needs and conditions of single parent families;
  2. Counselling service for individual and families;
  3. Group counselling;
  4. Providing educational and recreational activities;
  5. Providing single parent mutual support volunteer groups;
  6. Providing volunteer training for the single parents;
  7. Assisting five NGOs to develop their own specialties in this area of service.

Enquiries

Social Welfare Bureau

Community Service Coordination Division

Address: Avenida do Conselheiro Borja, Centro de Sinistrados da Ilha Verde, 6º andar

Telephone: 28221150

 

The five local NGO’s contact information

Macau Labour Association, Toi San Community Centre

Address: Rua de Pou Chon (next to McDonalds restaurant)

Tel. no.: 28234898 / 28233042 / 28234369

 

Macau Caritas, Family Section

Address: Largo do Santo Agostinho No. 1A

Tel. no.: 28933507 / 28930362 / 28934109

 

Macau Women’s Association

Address: Rua da Barca, no.27 r/c

Tel. no.: 28572794 / 28215990

 

Kin Wa Family Service Centre

Address: Estrada Marginal da Areia Preta, Edf Kin Wa , Bloco 14 r/c Loja C

Tel. no.: 28452769 / 28454036

 

Neighbourhood Association, Iao Hon Community Centre

Address: Complexo do Mercado de Iao Hon 3 Andar

Tel. no.: 28484068 / 28483261 / 28483262