社會工作局

Hotline of Social Welfare Bureau

General Enquiry Hotline 2836 7878	The public can contact SWB or obtain information about services rendered, through General Enquiry Hotline. Service Hours: Monday to Friday, 09:00-18:00 (except public holidays).
24 hours Social Welfare Bureau Counselling Hotline 2826 1126	Social workers / counsellors provide immediate emotional support, counselling or consult for those who are annoyed about family, work, interpersonal relationships issues.
Helpline for victims of domestic violence 2823 3030	Available 24 hours a day and assisted by social service professionals, the Helpline for victims of domestic violence provides service for individuals or family members who suffer or are at risk of suffering from domestic violence. It aims to reduce the risk and harm caused by domestic violence, ensure the safety of victims, provide integrated assistance for the victims to overcome the crisis and promote harmony in society and family.
The Resilience Centre - Counselling Hotline for Problem Gambling 2832 3998	Provide counselling, enquiry, other support and referral services to citizens who are perturbed by problem gambling, as well as their family members.
Anti-drug Enquiry Hotline 2878 1791	Provide information about prevention and treatment of drug dependence to the general public, in particular, teenage students, educators, parents and professionals, etc.
Helpline for Drug Treatment 2835 8844	Staff helps to resolve problems and make arrangement of treatment service for drug dependents who request treatment and social rehabilitation service voluntarily, as well as their family members.
Reintegration Support Hotline 2858 0662	24-Hour Reintegration Support Hotline, providing immediated support to rehabilitated offenders.
Enquiry Hotline for “Subsidy for Senior Citizens” 2836 6166	Permanent residents of Macao SAR, aged 65 on or before 31 of December in the year of application, can submit application of “Subsidy for Senior Citizens” to Social Welfare Bureau.
Enquiry Hotline for “Registration Card for Disability Assessment” 2840 3877	Permanent or non-permanent residents of Macao SAR possessing one or various types of the following disabilities can apply for “Registration Card for Disability Assessment”: visual, auditory, verbal, physical, intellectual and mental.
Hotline Services on Optimization 2835 8818	Macao citizens can express his / her opinions and convey suggestions on the optimization services of SWB, including suggestions, complaints, objections, appreciations, via the 24-hour telephone voice mail recorder.