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Performance Pledge
General Situation for 2017 – 2019 Performance Pledge
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General Situation for 2017 – 2019 Performance Pledge
| N.º | Service | Standard Response Time | 2017 | 2018 | 2019 | |||
|
Perfor-mance target |
Achieve-ment rate |
Perfor-mance target |
Achieve-ment rate |
Perfor-mance target |
Achieve-ment rate |
|||
| 1 | Subsidies |
First time application: Communication of the results will be made within 45 working days |
92% | 100% | 92% | 100% | 92% | 100% |
| 2 |
Individual and family counselling service |
Application: Interview and evaluation is conducted the same day the application is submitted |
92% | 100% | 92% | 100% | 92% | 100% |
| 3 | Emergency support service |
Support service for emergency cases: Evaluation and follow-up of the suspected cases or cases at risk will be made immediately after SWB is notified. |
100% | 100% | 100% | 100% | 100% | 100% |
|
Urgent cases application: Evaluation and follow-up will be made within 10 minutes. |
94% | 100% | 94% | 100% | 94% | 100% | ||
| 4 | Burial assistance service |
Application: Selected agency will be informed within 3 working days to provide the related service. |
94% | 100% | 94% | 100% | 94% | 100% |
| 5 |
Community Employment Assistance Program and Positive Life Service Program |
Referral: Cases are referred to the collaborating institutions within 14 working days |
92% | 100% | 92% | 100% | 92% | 100% |
| 6 |
Special Subsidy of “Peng On Tung” Tele-assistance Service |
Application: The communication of the results will be made within 45 working days |
92% | 100% | 92% | 100% | 92% | 100% |
| 7 | Subsidy for Senior Citizens |
Application: The communication of the results will be made by letter within 40 working days. |
92% | 99.98% | 92% | 96.95% | 92% | 100% |
| 8 | Special and Preferential Benefits of Senior Citizens Card Application |
Application: The card will be issued within 6 working days. |
92% | 99.98% | 92% | 100% | 92% | 100% |
| 9 |
Admission to senior citizen card Project |
Admission application: Interview and follow-up will take place within 5 working days. |
100% |
No case was regis-tered |
100% | 100% | 100% | 100% |
|
Signing of the cooperation agreement: The document will be concluded within 15 working days. |
100% |
No case was regis-tered |
100% | 50%1 | 100% | 0%1 | ||
| 10 | Adoption service |
Declaration of Adoption Application: The document will be issued within 10 working days. |
100% | 100% | 100% | 100% | 100% | 100% |
|
Social report of adoption: After the conclusion of the relevant study, the applicant will be notified about the decision within 90 days. |
98% | 96%2 | 98% | 90.91%2 | 98% | 100% | ||
|
Certificate of temporary guardianship: The document will be issued within 5 working days |
98% | 100% | 98% | 100% | 98% | 100% | ||
|
Application for change of information on adoption Communication of the results will be made within 10 working days. |
98% | 100% | 98% | 100% | 98% | 100% | ||
| 11 |
Application for compensation for children of youth homes/nurseries, beneficiaries of insurance |
Application: The compensation claim result will be communicated within 18 working days. |
98% | 100% | 98% | 100% | 98% | 100% |
| 11 | Application of social service facilities |
Application submitted by users and respective follow-up: Within 10 working days the applicant will be contacted or a home visit will be conducted |
98% | 99.9% | 98% | 100% | 98% | 100% |
| 12 |
Support service for cases of social facilities with inpatient service |
Application: Evaluation and follow-up is made within 5 working days. |
100% | 100% | 100% | 100% | 100% | 100% |
| 13 |
Educational activities on Anti-drug addiction |
Seminars on drug addiction/dependence - Application by telefone/fax The reply, including the details of the requested activity, will be given within 1 working day - Submission of written application The reply, including the details of the requested activity, will be given within 6 working days |
95% | 100% | 95% | 100% | 95% | 100% |
|
Seminars for professionals: The reply, including the details of the requested activity, will be given within 6 working days |
90% | 100% | 90% |
No case was regis-tered |
90% |
No case was regis-tered |
||
| 14 | Healty life education |
- Programmed classes and visits for students: - Application by telefone/fax The reply, including the details of the requested activity, will be given within 1 working day - Submission of written application The reply, including the details of the requested activity, will be given within 6 working days |
95% | 100% | 95% | 100% | 95% | 100% |
| 15 | Detoxification services |
New cases: The interview will take place the same day the application is submitted and detoxification program begins within 3 working days, which consists of medical and nursing care and counseling. |
95% | 100% | 95% | 100% | 95% | 100% |
| 16 | Educational Activity for Gambling Prevention |
Seminars on problem gambling prevention and Healthy financial management The reply, including the details of the requested activity, will be given within 9 working days |
90% | 100% | 90% | 100% | 90% | 100% |
| 17 |
Problem Gambling counseling and treatment service |
New cases application submitted by users:
The user will be interviewed and, at the same day the service application is submitted, evaluation and treatment program will begin.
|
92% | 100% | 92% | 100% | 92% | 100% |
| 18 |
Subsidy application by organizations/associations |
Follow-up on permanent subsidy application: Contact with interested organizations/associations will be made within 14 working days. |
90% | 100% | 90% | 100% | 90% | 100% |
|
Subsidy Application for Non-regular Activities: The decision of the assessment/evaluation will be provided within 19 working days. |
90% | 97% | 90% | 94.37% | 90% | 98.37% | ||
|
Subsidy application for rehabilitation works/purchase of equipment Decision of the evaluation will be provided within 89 working days. |
80% | 99% | 80% | 100% | 80% | 99.48% | ||
| 19 |
Social Facilities Licensing Service |
License application: Decision will be taken within 45 days |
100% | 100% | 100% | 100% | 100% | 100% |
|
Change of social facility license holder Decision will be made within 45 days |
100% | 100% | 100% | 100% | 100% | 100% | ||
|
Second emission of the license: License will be granted within 15 days |
98% | 100% | 98% |
No case was regis-tered |
98% |
No case was regis-tered |
||
|
Application for alteration of the content of License: Decision will be made within 45 days |
98% | 100% | 98% | 100% | 98% | 100% | ||
|
Technical recommendation: Assessment/evaluation will be made within 8 working days upon the first visit to the intended site |
98% | 100% | 98% | 100% | 98% | 100% | ||
Regarding all services provided from 2016 to 2018, the effective achievement rate was higher than expected, service items accomplishedreached 100%, remaining at a high level of performance.