Hotline of Social Welfare Bureau

General Enquiry Hotline

2836 7878
  • The public can contact SWB or obtain information about services rendered, through General Enquiry Hotline.
  • Service Hours: Monday to Friday, 09:00-18:00 (except public holidays).

24 hours Social Welfare Bureau Counselling Hotline

2826 1126
Social workers / counsellors provide immediate emotional support, counselling or consult for those who are annoyed about family, work, interpersonal relationships issues.

Helpline for victims of domestic violence

2823 3030
Available 24 hours a day and assisted by social service professionals, the Helpline for victims of domestic violence provides service for individuals or family members who suffer or are at risk of suffering from domestic violence. It aims to reduce the risk and harm caused by domestic violence, ensure the safety of victims, provide integrated assistance for the victims to overcome the crisis and promote harmony in society and family.

The Resilience Centre -
Counselling Hotline for Problem Gambling

2832 3998
Provide counselling, enquiry, other support and referral services to citizens who are perturbed by problem gambling, as well as their family members.

Anti-drug Enquiry Hotline
2878 1791

Provide information about prevention and treatment of drug dependence to the general public, in particular, teenage students, educators, parents and professionals, etc.

Helpline for Drug Treatment

2835 8844
Staff helps to resolve problems and make arrangement of treatment service for drug dependents who request treatment and social rehabilitation service voluntarily, as well as their family members.

Reintegration Support Hotline
2858 0662

24-Hour Reintegration Support Hotline, providing immediated support to rehabilitated offenders.

Enquiry Hotline for “Subsidy for Senior Citizens”

2836 6166
Permanent residents of Macao SAR, aged 65 on or before 31 of December in the year of application, can submit application of “Subsidy for Senior Citizens” to Social Welfare Bureau.

Enquiry Hotline for “Registration Card for Disability Assessment”

2840 3877

Permanent or non-permanent residents of Macao SAR possessing one or various types of the following disabilities can apply for “Registration Card for Disability Assessment”: visual, auditory, verbal, physical, intellectual and mental.

Hotline Services on Optimization

2835 8818
Macao citizens can express his / her opinions and convey suggestions on the optimization services of SWB, including suggestions, complaints, objections, appreciations, via the 24-hour telephone voice mail recorder.